Outbox Blog
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Customer FAQ for Outbox Ending Service

What will happen with all of my mail files that you’ve scanned?

We securely shred and recycle the physical mail that you delete after 30 days. For the mail pieces that you’ve deleted within our online application, we securely delete after seven days. For the mail that you’ve saved to folders within our application, we’re allowing you to download an archive(s). After February 28 you will no longer be able to access your archive or your account on the web and mobile applications. Please see the next question below for archive instructions.

How can I download my mail archive?

You can access your mail files saved on our application (mail that is saved within folders, or that has not been sorted) through a simple archive download. The estimated length of time for the download will depend on the amount of mail you have in our application. You can access your mail archive(s) starting Tuesday, February 4 through February 28.

Instructions on how to download your archive(s):

  1. Login to your Outbox account from a desktop computer here: https://web.outboxmail.com/
  2. Click on the tab that reads “My Archive” that will be located in the upper right-hand corner.
  3. Read the instructions and click on the download link.
  4. The system will respond with a secure link, click on it and you’ll be able to begin downloading the files. Since mail archive links only work for a short period of time after being triggered, make sure you do not pause or shutdown your computer while the archive download is in progress. If you do, you will have to start over.

Can I get my mailbox key back?

Yes, we will return every customer’s mailbox key, if applicable. We will deliver all mailbox keys during the last week of requested mail delivery, February 3 - 7. We’ll lock your mailbox, place the key in a sealed envelope and leave it where we normally leave your requested mail. All digital images of the keys will be permanently deleted from our servers.

When will Outbox stop picking up my mail?

Tuesday, January 28, will be the last day we pick up your mail.

How long can I request mail through the application to be delivered to me?

You can still request mail now through end of day Thursday, January 30, and it will be delivered to you no later than Friday, February 7.

Will I be charged for January or February?

All customers have been charged for January. No customers will be charged for the month of February.

What if I won’t be home during the last week of delivery of requested mail?

Please send us an email at help@outboxmail.com and we’ll work with you to ensure you get what you need.

Can I cancel now?

Yes, you can cancel your service now if you’d like and we will stop collecting your mail immediately. Please email us at help@outboxmail.com.

Do you have another mail solution you recommend?

There is no exact replacement for Outbox, but we recommend Virtual Post Mail and Earth Class Mail. If you want an off-site mailbox solution, we have several customers that have mailboxes at stores such as UPS, Pak Mail, and Mail Boxes Etc.

What will happen to the Outbox mailbox or mailbag you installed?

For those in San Francisco, we will uninstall your exterior Outbox mailbox (or mail bag) the same day we drop off your key, the week of February 3 - 7.

Don’t see a question you need answered?

Feel free to email us at help@outboxmail.com and we’ll get back to you shortly.